WHAT IS WEBTRACKER?

With American Recovery Service, Skipbusters and the Patrick K. Willis Companies, Inc you have an online interface to view, update and add new accounts for your company.

Begin by going to the main company website. Click the WebTracker Log-in button on the left hand side of the page. If you want to bookmark the site, please only bookmark the main website page.

You will be asked for your username and password.

Be aware that the password is case sensitive and you are only given four chances to log in correctly before your IP Address is blocked to prevent unauthorized access and to prevent the guessing of passwords. If you are locked out, you will need to contact the IT Department at ARS / Skipbusters to have the IP address unblocked.

Once you have logged into WebTracker, you will see the main menu.

From this page, you will be able to navigate through your accounts which are being serviced by our company.

By clicking on the Account Lookup link, you are taken to the first page of accounts.
The program starts you out by listing the OPEN accounts for all REPS, which are 7 DAYS OLD or less and sorts them by your account number, what we term the “Note Number”. You may change the sorting selection at any time by clicking on the drop down arrows on these items and pressing the SORT PAGE button.

To view the details of an account, click on the VIEW link which is on the left side of the page, in front of the ARS account number (as seen above).

This is the basic Account Information screen, of an open account.
You can view all the account info, the CSR assigned, their email address, any instructions sent to us, and view the account notes history and you can submit to us new updates.

With WebTracker, you can place an account on HOLD.

Select the reason Code of why the account is to be placed on HOLD, and you can send instructions, notes or other information by typing into the Additional Notes section.

When you place an account on HOLD or CLOSE the account, an email update is sent to the Customer Service Representative which is assigned to your account. The CSR will then contact the Repossession Agency the account is assigned to and relay the instructions. If the time is after normal hours, an email message is sent to specific individuals at their home address, and also on the managers’ cell phones, alerting them of the change in status of your account.

You can also CLOSE an account.

Here also you can select the REASON for CLOSE, and send us instructions, notes or additional information.

Adding additional information has never been easier. In WebTracker, click on the ADD NOTES link at the top of the page and you will be taken to this screen where you can add instructions, additional address information, comments, details of the account which would be important to ARS or Skipbusters for us to secure your collateral.

These updates are added immediately to the database file and sent to the CSR via email so your information is relayed faster than a phone call or a fax.

Documents sent to ARS and Skipbusters can be scanned and added to the account file for you to retrieve at your convenience. The initial assignment fax is scanned and saved into the file. After Repossession, additional documents are scanned and saved. Including the Condition Report, the Repo Info Sheet and any pictures that are taken by the Repossession Agent will be added to the account file which you can access.

Searching for your accounts on a WebSite system can be confusing if you’re not familiar with their terminology. But we have tried to make searching simple.

From the main menu page or any page which has a SEARCH link, you can Search for Accounts!

The search page is easy to operate. You choose what type of info you are going to search for: the ARS / SB Account number, last 6 characters of the VIN, the registered owners’ SSN, the Loan Number (YOUR ACCOUNT NUMBER), registered owners’s name or by the “Rep Name” which would be YOU!

A Hint!!! Keep it Simple!
Type in just a few letters or numbers and add an asterisk then press the SEARCH at the bottom of the page.

You will be given a result list to open your account.

On this example, I typed 40* for the ARS Account number:

You can now click on the VIEW link and see the details of your account. Searching by the Debtor Name (R/O) is just as easy.

An important page: Changing your Password.

When you log in for the first time, you will be prompted to change your password.
At ARS and Skipbusters, the IT Department can set your initial password, which will usually be “123456”.

To continue using WebTracker, you will have to set your password. The rules for this password are that it must contain:
It must contain 1 Capital Letter
It must be between 8 and 15 characters long
It must have two numbers in it.

If you forget your password, the IT Department cannot tell you what it is, but we can reset the password so you may change it again.

To contact the IT Department at ARS, either email us at itdept@pkwillis.com or call our office at (800)398-6480

There are other functions in WebTracker, such as the adding of account.
Users can manually type in the information or submit the info in an excel type file which can contain 1 assignment or hundreds. The processing time for us to upload the accounts is only seconds.

Currently, some clients do not utilize the upload or add accounts feature, but when you are ready, we will be also.

Below is the example of the Add Accounts screen.

This is the end of the basic instruction manual for WebTracker.

Please remember to Always LOGOUT, before closing the browser window.

This enables us to close the session and for your company’s monthly reporting needs, this keeps the information accurate.

If you have any questions, or additional ideas that you feel would benefit you and our system, we would like to hear from you. Please send your ideas and suggestions to itdept@pkwillis.com